Privacy policy

Effective Date: 4 August 2023

Thank you for visiting Ceramics by Sam. This Privacy Policy is intended to inform you about how we collect, use, disclose, and protect your personal information when you interact with our website and make purchases. We are committed to safeguarding your privacy and ensuring the security of your personal data. By accessing or using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect: We may collect the following types of personal information when you visit our website or make a purchase:

  • Name
  • Contact information (email address, phone number, shipping address)
  • Billing information (credit card details, payment information)
  • Order details and purchase history
  • IP address and device information
  • Communication preferences

2. How We Use Your Information: We use the collected information for the following purposes:

  • To process and fulfill your orders and purchases
  • To communicate with you about your orders, products, and promotions
  • To improve and personalize your shopping experience
  • To provide customer support and respond to inquiries
  • To send marketing communications and updates (only with your consent)
  • To detect and prevent fraudulent activities and enhance security
  • To comply with legal obligations

3. Data Security: We take the security of your personal information seriously and employ reasonable measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

4. Third-Party Services: We may use third-party service providers to assist us in operating our website, processing payments, and delivering products. These third parties may have access to your personal information, but they are obligated not to disclose or use it for any other purposes.

5. Cookies and Similar Technologies: We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve our services. You can control cookies preferences in your browser settings. However, disabling cookies may limit certain functionalities of the website.

6. Links to External Sites: Our website may contain links to external sites that are not operated by us. We have no control over the content and practices of these third-party websites, and their privacy policies may differ from ours. We encourage you to review their privacy policies before providing any personal information.

7. Children's Privacy: Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete such information from our records.

8. Updates to the Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the revised policy will have a new effective date.

9. Contact Us: If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at sam@ceramicsbysam.com.

By continuing to use our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.