Shipping policy
Effective Date: 4 August 2023
Thank you for choosing Ceramics by Sam. We are delighted to offer you unique and handcrafted pottery products. This Shipping Policy outlines the terms and conditions for the shipment and delivery of your orders. By placing an order on our website, you agree to the following shipping terms:
1. Processing Time: After receiving your order, we require up to 3 business days to process and prepare it for shipment. Each piece of pottery is carefully inspected and packed to ensure it arrives in excellent condition.
2. Shipping Methods and Carriers: We currently offer the following shipping methods and use reputable carriers for delivery:
- United States Postal Service
- UPS
Please note that shipping times are estimates and may vary based on your location and external factors such as weather conditions or carrier delays. You will receive a shipping confirmation email with tracking information once your order is dispatched.
3. Shipping Costs: Shipping costs will be calculated based on your order's weight, dimensions, and destination address. You can view the shipping charges during the checkout process before finalizing your purchase.
4. International Shipping: Unfortunately we are not shipping products internationally at this time.
5. Shipping Address: Please ensure that your shipping address is accurate and complete. We cannot be held responsible for delays or delivery issues caused by incorrect or incomplete addresses.
6. Order Tracking: Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your package and monitor its estimated delivery date.
7. Shipment Delays: While we strive to meet the estimated delivery times, there may be instances beyond our control that cause delays. We will notify you promptly of any significant delays and work to resolve the issue as quickly as possible.
8. Damaged or Lost Shipments: In the unfortunate event that your pottery arrives damaged or is lost during transit, please contact us immediately. We will initiate a claim with the shipping carrier and work with you to find a suitable resolution, including replacement or refund.
9. Shipping Restrictions: Certain pottery items may have shipping restrictions due to size, weight, or fragility. In such cases, we will provide information on alternative shipping options or limitations during the checkout process.
10. Delivery Acceptance: Upon delivery, please inspect your pottery carefully for any visible damage. If you notice any issues, take photographs and contact us within 3 days of delivery so that we can assist you promptly.
If you have any questions or need further assistance regarding our Shipping Policy, please contact us at sam@ceramicsbysam.com. We are committed to providing the best shipping experience possible and ensuring your handmade pottery reaches you with care and efficiency.
By placing an order on our website, you acknowledge that you have read and understood this Shipping Policy and agree to its terms and conditions.